Terms of sale
GENERAL TERMS AND CONDITIONS AND PRACTICAL INFORMATION
How to book?
by mail: Château De Kermenguy - 29233 Cléder
by internet: www.kermenguy.org
by phone: 06.62.13.91.91.37
by email: email@example.com
Information and booking requests
All you have to do is send us a letter, send us an email at firstname.lastname@example.org or call 06.62.13.91.37 to obtain our availability. We will then tell you how to proceed. At the end of your call, you will be informed of the total amount of your stay and the terms of payment. We will do our best to respect your wishes.
Your stay at the Cabanes de Kermenguy:
- Beds are made on arrival
- Each cabin and accommodation has a water supply, basin and liquid soap for the toilet, a shower cabin is accessible near the castle.
- Large shower towels are provided for stays of 2 nights or more.
- Equipment provided: A bag containing the small equipment is provided upon arrival: headlamps or hand lamps, lighted plates, matches, candles, toilet paper, small towel for overnight stays.
- To be planned: it is essential to bring a charged mobile phone, and clothes adapted to the weather conditions expected during your stay. In low season, do not hesitate to bring an extra duvet or sleeping bag.
- Zibro-type auxiliary heating in the cabins from October to mid-May. The Bubble and the tents do not have a heating system.
. 48 hours before your arrival, we kindly ask you to agree on an arrival time among the slots offered (by email or by phone indicated on your exchange voucher). The reception will be informed by the owners of the premises, who will take you to your cabin to give you all the instructions for your accommodation. In case of late arrival or last-minute inability to arrive, it is imperative to inform us so that we can arrange for your arrival.
During your stay, we ask you to respect all safety instructions as explained to you. A guest book is at your disposal in each cabin, to collect your impressions.
On the day of your departure, the cabins must be vacated by 11am. You are asked to leave the area as clean as possible and return the equipment to the designated area.
You are expected to return the backpack, basket and key to your cabin to the Castle.
Amount to be paid: 50% to be paid upon reservation, the balance on the day of your arrival.
As soon as we receive the payment within 7 days of your request, you will receive an exchange voucher to be given upon arrival, which will include practical information about your stay. Attention: your booking option can be exercised in case of late payment of the stay, the option period being set at 7 days.
2. ACCEPTED MEANS OF PAYMENT
- Cash, bank or postal cheque payable to "Cabanes de Kermenguy" to be sent to : Sabine de Kermenguy, Kermenguy Castle, 29233 Cléder.
Attention: it is imperative to indicate the reference of your reservation with your payment.
The number of people mentioned per unit in our rates corresponds to the maximum authorized occupancy taking into account the available equipment. It cannot be exceeded for safety and insurance reasons.
a - Modification or cancellation of your stay by yourself BEFORE your arrival:
In the event of serious illness, serious accident or death and upon presentation of a medical certificate or death, the specific cabin guarantee will reimburse you in full for your payment.
For any stay cancelled more than 30 days before the arrival date, and not falling within the cancellation clauses mentioned above, we will retain the equivalent of 30% of the stay. Between 30 and 8 days before the stay, 60% of the amount will be retained.
For any stay cancelled within 7 days preceding the arrival date, interrupted or not consumed for any reason whatsoever, the total amount of the stay booked will be due or will remain the property of Château de Kermenguy
b - Modification or cancellation of your stay by Château de Kermenguy:
BEFORE you arrive:
In the event of an orange weather alert, with external events announced, beyond our control, such as bad weather, storms or storms, the management reserves the right to cancel your stay for safety reasons. In this context, we will propose that you postpone your stay in the cabin to a later date, within the current 12 months.
Modification or cancellation of the stay by the client BEFORE your arrival:
In the event of an orange weather alert, with announced external events beyond your control, such as bad weather, storms or storms, if you are unable to travel and only in this particular weather context, we will propose postponing your stay in a cabin to a later date, within the current 12 months.
c - Modification or cancellation of stay by Château de Kermenguy
ON SITE: In the event of an Orange weather alert, with external events announced, beyond our control, such as bad weather, storms or storms, the management reserves the right to cancel your night in the cabin, for safety reasons. In this case only, you will benefit from a 50% discount on a next equivalent stay in a cabin within the current 12 months. No other compensation may be claimed. A postponement of the date will be proposed to you, within the current 12 months.
d - Modification or cancellation of your stay by yourself ON SITE: in the event of a refusal to access your cabin (fear, vertigo...), relocation to other types of accommodation will be offered according to our availability and without supplement. No other compensation may be claimed. If we did not have a relocation solution available to offer you the full amount of the paid amounts will be refunded to you.
The prices shown on our website or brochures are subject to change according to economic conditions or regulatory provisions, they include all taxes.
Only the price indicated on your exchange voucher or other confirmation letter is valid. Attention: if, for any reason whatsoever, there is a difference in the price between the scheduled date of stay and the postponed date, you will have to pay the difference
The age of the children is calculated according to their birthday and the start date of the stay. An official document justifying the age of the children may be requested at the beginning of the stay. Family cabins "of the whole
petits " can receive children from 2 years old. The "junior" family cabins welcome children from 6 years old - The "ladder" cabins accept children from 12 years old.
6. SPECIFIC CONDITIONS
Any reservation with a voucher or gift card can be used only once, non-refundable, modifiable under the conditions stipulated in article 4: "special cabin guarantee".
Unfortunately, access to the "ladder" huts is prohibited to pregnant women, people prone to vertigo, sleepwalking or having heart or vision problems.
For pregnant women, a postponement of the date will be possible within 3 months following the birth or a relocation to a family cabin will be proposed according to availability.
Château de Kermenguy offers atypical accommodation, without water or electricity for most of its huts and tents. It cannot be held responsible for early departure due to cold, humidity, or other comfort reasons. The customer must bring adequate clothing and additional blanket if necessary.
Our friends pets are not allowed in our cabins.
8. VALUABLE ITEMS
It is recommended not to leave any valuables in the accommodation.
9. BARBECUE/NICKEL PICNIC/WASTE
For safety reasons, barbecues are not allowed on site.
Picnics are tolerated, all personal waste, bottles, and waste related to picnics and other than those of the services provided must be removed. We provide garbage bags on request.
Any complaint relating to a stay must be sent by registered letter with A.R. within 30 days of the stay to the following address:
Kermenguy Castle - 29233 Cléder